Refund Policy
Clear and transparent guidelines to ensure fairness and customer trust.
1. General Policy
At Smart Tech, we strive to deliver a smooth and reliable experience for every customer. Due to the nature of services such as internet, TV, mobile, and bundled solutions, refunds are generally not issued once a payment has been successfully completed.
2. Refund Eligibility
Refund requests may be reviewed only in the following situations:
- Duplicate or accidental payments
- Technical issues that prevent proper service fulfillment
3. Non-Refundable Services
Once processed or activated, the following services are not eligible for refunds:
- Payments made to utility or telecommunications providers
- Prepaid recharges or service package activations
- Any service that has already been delivered or used
4. Refund Request Process
To request a refund, please contact our customer support team within 48 hours of the transaction. Requests must include your full name, service information, transaction ID, and the reason for the refund. Smart Tech reserves the right to decline requests that do not meet the eligibility requirements.
5. Refund Processing Time
If approved, refunds are typically processed within 7–10 business days and returned to the original payment method used during the transaction.
6. Contact Us
If you believe you were charged incorrectly or need help with a refund request, please contact our support team by phone or email. Our team is dedicated to addressing your concerns quickly and professionally.